Return an item

All our customers always have 14 days to return a purchase and you are covered by our Return Policy stated below.

We offer 14 days return policy.  Please follow this process for returning your parcel to us:

  1. Please contact us at [email protected], include order number and name.
  2. After we have confirmed your desire to return the item, please re-pack the item in its original packaging with labels and tags still attached.
  3. Leave your item to a UPS office, you will receive further details upon your contact. If you receive a damaged product, please follow the same procedure as above stated. Important that you document the damage directly upon delivery.

We are not obliged to provide a refund until we receive the returned products. Please note, we charge for the shipping cost of the return upon the refund (AED 128 for all returns).
Please note, all items need to be in same condition as delivered. We don’t accept returns where items are used or mounted/unwrapped. Except if the items does not work or are damaged upon delivery.

Dont hesitate to get in touch, we would love to hear from you!