Price and Payment
In the shopping cart, you will see the total price including all fees, taxes, shipping, and method of payment.
Delivery and shipping
We offer free worldwide shipping on all orders above EUR 100/USD 100/AUD 160/SEK1,000/NOK 1,000/£80.
For orders below this, a shipping fee of EUR 25/USD 25/AUD 39/SEK 75/NOK 250/£20 will apply.
The expected delivery time is:
1 to 2 days to Sweden
2 to 3 days to Europe
2 to 5 days to Australia (all orders from Australia are shipped from our Sydney warehouse)
5 to 7 days to the rest of the world
Orders placed before 11:00 will be shipped the same day.
Some destinations, such as South Africa, may take up to 10 days due to longer customs processing.
An email with tracking details will be sent out as soon as your order leaves our warehouse.
Please note, orders that cannot be delivered for any reason and that are returned to us will be subject to a fee of EUR 39 / USD 39 / AUD 59 / SEK 329 / NOK 399 / GBP 35.
Returning products
All our customers always have 14 days to return a purchase. When returning an item for a refund, we will deduct the return shipping cost of EUR 29 / USD 29 / AUD 39 / SEK 299 / NOK 299 / GBP 25 from the refund amount.
It is important though that you follow the easy process stated on the Return Policy page.
Product Care & Warranty
Product care
You can find our care information for each product under the product information on the website. Always make sure you follow this advice to keep the product in good condition for many years. If you would like more detailed care advice for your specific item, please reach out to our customer service team.
Warranty
We offer a warranty for most of our products. You will find the warranty period listed under the information for each product on our website.
The warranty does not cover careless handling or accidental damage.
Claims & Complaints
Complaints
The customer always has two years to file a complaint about an original defect with an item. An original defect may be a manufacturing defect or some other defect that the item had before the customer received it.
Always retain your order confirmation – it is your receipt and is needed when filing a claim. It also acts as a warranty card.
If the item is defective, we will replace the item with a new one, make a deduction from the price, or repair the item if possible.
Privacy Policy
Data Controller
Garden Glory AB is responsible for processing of personal data that you submit to us or that we collect about you.
Personal data
When ordering a product you will be asked to fill in your personal information. We will process the personal data that you provide us with, such as your name, address, mobile and phone number, customer number and other reference numbers and e-mail address. Further, we will process information about your purchase, purchase history and payment method. When you use our site we will also process personal data such as information about your IP address, information about the hardware and software you use and its settings, what products you visited or added to our shopping basket and information about your other use of our services and products.
Why?
We will process the personal data you provide us with in order to manage our customer relationship with you, including your purchases. The legal basis for our processing of your personal data is that it is necessary for the performance of a contract or to take steps to enter into that contract. We may also process your personal data in order to handle your possible request for the use of withdrawal right, warranty or complaint. The legal basis for such processing is that it is necessary to fulfill the contract with you or for compliance with legal obligations that we are subject to. If you do not provide us with this personal data, we will not be able to deliver our products or fulfill our commitments to you. We will process your name, mobile number and email address in order to contact you for marketing purposes and send, for example, newsletters or email and promotional offers about our products via email or text message. The legal basis for our processing of your personal data is that it is necessary for the purpose of our legitimate interest. The processing is based on a so-called balancing test and involves situations where we want or need to do something that is essentially to our advantage, provided that your fundamental rights and freedoms are outweighed by our legitimate interests. . Such a legitimate interest that e.g. market our products exists in light of the potential benefits this brings to you as our customer. Our interest in processing your personal data for this purpose therefore precedes your possible interest in protecting your personal integrity. We will process details of the transaction between you and us for accounting purposes. We will therefore process information about the purchase, your name, address, mobile and phone number and your e-mail address. The legal basis for our processing of your personal data is that the processing is necessary for compliance with a legal obligation that we are subject to.
Who?
Your personal data may be processed by our partners and service providers who process personal data on its own or on our behalf, so-called data processors, for example freight forwarders, providers of payment solutions, IT service and solution providers, accountants, lawyers, marketing partners and social media. We have contracts in place that ensure that the processors we use process your personal data in accordance with this Privacy Policy and our instructions. We will as a main rule process your personal data only within the EU and the EEA. If personal data is processed outside of these regions we will take measures to see to that the personal data remain protected and also take other measures necessary to make certain that the personal data can be legally transferred to countries outside the EU and the EEA.
We may disclose your personal data in order to permit a merger, an acquisition or sale of all or part of our assets and to authorities which require that we disclose such personal data.
For how long?
We only process your personal data for as long as needed for the processing related to the purposes for which the data was provided or collected. The same personal data can be stored in several different locations and for different purposes. Personal data which has been deleted from a system may still exist in another system or for another purpose where the personal data is still needed. We process personal data in order to administer our customer relationship, including your purchases, or to fulfill our legal obligations or contracts, such as fulfilling claims, warranty or withdrawal obligations, during the time that it is necessary for us to manage the customer relationship and fulfill our contract or legal obligations towards you. Personal data that we process for accounting purposes will, according to applicable accounting legislation, be stored for seven years.
Your rights
We will take measures to maintain your personal data correct, complete and updated. You have the right to correction of incomplete or incorrect personal data. Furthermore, you have the right to request an extract of register regarding your personal data that we process.
If the processing of your personal data is based on a balance of interest and you believe that your integrity interests outweigh our legitimate interest of processing your personal data you are entitled to object to the processing by contacting us. If you object to the processing we must demonstrate a compelling justified reason to continue the processing of your personal data. You are also always entitled to say no to processing of your personal data that takes place for direct marketing purposes.
Under certain prerequisites, such as when you have revoked previously submitted consent and there is a lack of other legal grounds for continued processing of your personal data, you are entitled to request that your personal data be deleted. Under certain prerequisites you are entitled to limit the processing of your personal data to solely include storage of personal data, e.g. during the period we investigate whether you have the right to deletion.
You are entitled to receive a confirmation from us that your personal data is processed by us and if such is the case, receive access to the personal data and the purpose of the processing, the categories of personal data that are processed, receivers of personal data, the time period during which the personal data is processed, information about your rights and the source from which the personal data is collected.
In addition, you are also entitled to request the right to receive copies of your personal data in a common electronic format. You are entitled to receive the personal data that we process about you, in a structured, generally used and machine-readable format and have the right to transfer this information to another data controller when such is technically possible.
You are welcome to contact us with questions or complaints with respect to the processing of your personal data. You are also always entitled to submit complaints regarding the processing of your personal data to:
The Swedish Data Protection Authority / The Integrity Protection Authority (the Authority will change its name to the Integrity Protection Authority (sw: Integritetsskyddsmyndigheten))
Box 8114
104 20 Stockholm
[email protected]
Force Majeure
Garden Glory is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.
Also read at EU’s website for Online Dispute Resolution http://ec.europa.eu/odr.
About the website
This website is maintened by Wallmander and uses modern technologies such as WordPress and WooCommerce as CMS and E-commerce system, along with responsive design to adapt the visual appearance of the website for different platforms and screens.
