Return an item
All our customers always have 14 days to return a purchase and you are covered by our Free Return Policy, this means that when an item is returned for any reason (return or size change) you will not be charged.
Now when holiday season we accept returns even if passing the 14 days return policy, this offer is valid until 7th January. Please follow this process for returning your parcel to us:
- Please contact us at [email protected], include order number and name.
- After we have confirmed your desire to return the item, please re-pack the item in its original packaging with labels and tags still attached.
- Leave your item to a Fedex office or to a DHL service point, you will receive further details upon your contact.If you receive a damaged product, please follow the same procedure as above stated. Important that you document the damage directly upon delivery.
If you have paid by credit card or via PayPal, the money will be reimbursed to your credit card in within 5 days after we receive your return. If you have paid by choosing Klarna invoice, please contact www.klarna.com for your refund.
We are not obliged to provide a refund until we receive the returned products.
Please note, if you are charged for the shipping cost, this won’t be refunded.
Dont hesitate to get in touch, we would love to hear from you!